1TO1Mobile Privacy Policy

1TO1Mobile ltd. (“1TO1Mobile,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how 1TO1Mobile collects, uses, discloses, and secures (“processes”) information about individuals that constitutes personal information under applicable data protection and privacy laws in Kenya (hereinafter, “Personal Information”) through www.1to1mobile.co.ke (“Website”), our computer or mobile applications, our electronic communications, including email and text messages, and other websites and services that we provide that are controlled by us and display this Privacy Policy (collectively, the “Service”).

Please read this Privacy Policy Carefully to understand how we handle your Personal Information. If you do not agree to this Privacy Policy, please do not use the Service.


1TO1Mobile’s Roles and Responsibilities

As a data controller or business, 1TO1Mobile is subject to this Privacy Policy with regards to processing Personal Information, controlling how and why it is processed. However, if 1TO1Mobile is acting as a data processor or service provider, such as on our Clients’ websites or applications, this Privacy Policy does not apply. In such cases, the website or application may have its own terms and privacy policies, and if you wish to exercise any rights you have under applicable data protection laws, please reach out to the Client directly. If your Personal Information was submitted to us by or on behalf of a Client, and you want to make a request, please provide us with the name of the Client. We will verify the Client and refer your request to them, supporting them in responding to your request within a reasonable timeframe. If you are an employee, officer, or agent of the Client, the use of your Personal Information may be subject to the agreement between 1TO1Mobile and the Client.

Personal Information We Collect

1TO1Mobile collects information from users of their Service in various ways, as a service provider for organizations (referred to as “Clients”) who want to interact with individual consumers (“Client Consumers”) through the Service. This includes collecting information from Client Consumers to deliver commercial text messages that can also be used for payments. In this capacity, 1TO1Mobile acts as a data processor.

1TO1Mobile also collects information from Clients, Client Consumers, and other individuals who visit their Website or use their Services. The information collected may include Personal Information that users provide, such as when they register to use the Service or contact customer service.

If users are employees, agents, or officers of a Client or use services controlled or managed by 1TO1Mobile (“1TO1Mobile Consumers”), the Personal Information collected may include the information provided when registering for and contracting to use the Service.

Clients may also provide 1TO1Mobile with information about their Consumer Clients, such as their name, email address, and telephone number. Clients are responsible for obtaining the necessary consents for 1TO1Mobile to process this Personal Information.

1TO1Mobile may automatically collect certain Personal Information through users’ browsers or devices, such as technical information associated with the device(s) used to access the Service, usage information to better understand the use of the Service, and transaction information to help verify transactions.

Additionally, 1TO1Mobile may collect Personal Information from social media and other content platforms when users follow or interact with them, and from third-party service providers, advertisers, business partners, and other third parties they work with. This information may be combined with other information received through the Service.


How We Use Your Personal Information

We, or our service providers, use your Personal Information for several business and operational purposes, which include:

  • Contacting you about 1TO1Mobile and third-party products, services, surveys, research studies, promotions, special events, and other subjects that we believe may be of interest to you (in accordance with any privacy preferences you have expressed to us).
  • Complying with applicable laws, regulations, and other legal processes and procedures.
  • Administering your account, verifying your information, and collecting payments.
  • Conducting internal business operations in support of our Service, such as auditing, detecting security incidents and protecting against malicious, deceptive, fraudulent, or illegal activity, resolving crashes, invoicing and accounting, sales and marketing, analytics, and research and development.
  • Using your Personal Information for any other purpose with your consent.
  • Providing, managing, supporting, and improving our Service.
  • Customizing content, preferences, and advertising on the Service, across the Internet and elsewhere.
  • Responding to your requests for information and providing you with more effective and efficient customer service.
  • Establishing, exercising, or defending our legal rights.



We and our service providers use various tracking technologies such as cookies, web server logs, tracking pixels, tags, SDKs, and other similar technologies to collect the information mentioned in the “Personal Information We Automatically Collect” section. The purpose of these technologies is to offer you a more personalized experience in the future by understanding and remembering your browsing preferences. Cookies are small text files that are placed on your device when you visit a website, and they enable us to recognize your computer, store your preferences and settings, understand the web pages you have visited, and enhance your user experience by delivering and measuring the effectiveness of content and advertising tailored to your interests. Tracking pixels, on the other hand, are tiny electronic tags embedded in websites, online ads, and emails, which are designed to collect usage information, measure popularity, and access user cookies.

Please note that you can change your settings to notify you when certain cookies are being set or updated, or to block certain cookies altogether. However, blocking, disabling, or managing any or all cookies may result in you not having access to certain features or offerings of the Service. 1TO1Mobile does not control the choices available through third party offerings, so it’s important to consult the “Help” section of your browser for more information on how to manage cookies.

By continuing to use our websites and/or our Service, you are agreeing to our use of cookies as described in our Cookies Notice.


How We Share Your Personal Information

  • The information you provide to us may be shared, transferred, or disclosed to various parties for different purposes. We may share your Personal Information with third-party service providers who offer us services such as telcos services, analytics, payments processing, website management, security, and other similar services. We also share your payment method details with the third-party payment processor you or the other user selects when you make a payment to another user within our Services.
  • If you engage with a Client using our Services, we may share your Personal Information with that particular Client. We may also share your Personal Information with our affiliates, who are entities that control or are under the control of 1TO1Mobile, for business purposes. These entities must comply with the terms of this Privacy Policy regarding the use of your Personal Information.
  • We may disclose your Personal Information to state, federal, and international courts, regulatory and government authorities, public and government authorities outside your country of residence, or other parties when we believe it is necessary or appropriate to do so. This may include responding to requests, enforcing our Terms of Use, protecting our rights, privacy, safety, or property, and/or that of our affiliates, you, or others, and pursuing available remedies or limiting damages we may sustain.
  • We also reserve the right to transfer your Personal Information to potential transactional partners, service providers, advisors, or other third parties in connection with the consideration, negotiation, diligence, or completion of a corporate transaction in which we are acquired by or merged with another company, or we sell, liquidate, or transfer all or a portion of our assets. Finally, we may share or disclose your Personal Information to other third parties when you have authorized us to do so or at your direction.


Protection of Personal Information

We have implemented various security measures, including physical, technical, administrative, and organizational safeguards, to protect your Personal Information from unauthorized access, alteration, disclosure, or destruction. These measures are appropriate to the sensitivity of the information we collect. Although we take reasonable steps to safeguard your Personal Information, we cannot guarantee its absolute security. We are not responsible for any unintentional disclosure of your information.


Contact Us

If you have any questions please contact us at [email protected], or by writing to us at: Last Updated: March 5, 2023